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Privacy Notice

Effective Date: June 3, 2025

This Privacy Notice describes how Hyperscale Systems, Inc. (“Hyperscale,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you (1) visit our website (hsys.ai), (2) engage our AI-powered call-answering and dispatch services, or (3) otherwise communicate with us (collectively, “Services”). It also explains your rights and choices regarding your information.

1. Information We Collect

a. Information You Provide Directly

• Contact & Account Details: name, email, phone number, company name, job title, mailing address, and any preferences or notes you submit when you request a demo, create an account, or otherwise communicate with us.
• Call Transcripts & Dispatch Messages: patient names, contact numbers, appointment details, and other identifiers conveyed during recorded calls or dispatch notifications. These may include Protected Health Information (PHI) under HIPAA.
• Payment & Billing Information: billing address, payment method details (processed by third-party payment processors), and transaction history if you purchase professional services.

b. Information Collected Automatically

• Usage Data: pages visited, features accessed, date/time stamps, referring URLs, and other analytics collected via cookies or similar technologies.
• Device & Log Data: IP address, browser type/version, operating system, device identifiers, and telemetry data.
• Location Data: approximate location based on IP address unless you choose to share more precise location.

c. Information from Third Parties

• Service-Provider Data: aggregated or de-identified analytics from providers (e.g., web analytics services).
• Integration Data: metadata from EHR, telephony, or scheduling systems when you authorize Hyperscale to integrate (e.g., call volume statistics).

2. How We Use Your Information

• Provide & Optimize Our Services:
  Configure, deploy, and maintain our AI-powered call-answering and dispatch workflows integrated with your systems. Analyze call recordings (including PHI) to train, validate, and continuously improve our AI models, with short-term retention of sensitive details for those purposes.
• Communicate with You:
  Respond to support requests, inquiries, or feedback. Send operational messages (e.g., service updates, maintenance notices, policy changes). Provide optional marketing or educational content if you opt in.
• Business Operations & Compliance:
  Process billing, invoicing, and payment reconciliation. Manage customer accounts, contracts, and HIPAA/BAA compliance documentation. Perform internal analytics and reporting (e.g., usage trends, ROI analysis).
• Legal & Security Obligations:
  Detect, investigate, or prevent fraud, security incidents, and other prohibited activities. Comply with subpoenas, court orders, or regulatory requests. Fulfill HIPAA requirements and respond to inquiries from regulators or law enforcement.

3. How We Share Information

We do not sell or rent personal information. We share data only as follows:

1. Service Providers & Contractors

• Categories: hosting providers, analytics platforms, CRM and email tools, payment processors, and professional services (e.g., legal, accounting).
• PHI Handling: Any PHI shared with subprocessors is covered by Business Associate Agreements. Data is encrypted in transit and at rest.

2. Integration & Implementation Partners

When you authorize an EHR, telephony, or scheduling integration, we share minimal necessary metadata and call recordings to enable configuration and troubleshooting.

3. Affiliates & Business Transfers

In connection with a merger, acquisition, sale, or financing event involving Hyperscale, provided the successor entity agrees to uphold this Privacy Notice.

4. Legal & Safety Requirements

To comply with legal processes (e.g., subpoenas, court orders). To protect against imminent threats to anyone’s safety or property or to investigate fraud, security breaches, or other unlawful activity.

4. How We Protect & Store Information

• HIPAA Compliance: We are a HIPAA Business Associate. All PHI is encrypted in transit (TLS 1.2+) and at rest (AES-256). Access to PHI is strictly limited to authorized personnel and audited regularly.
• Technical Safeguards: firewalls, intrusion detection, multi-factor authentication, regular penetration tests, and vulnerability scans.
• Administrative Safeguards: employee training on data privacy, formal incident response plan, SOC 2 compliance in progress, and quarterly compliance audits.
• Data Retention:
  • PHI (Call Transcripts & Dispatch Messages): retained for a minimum of six years to meet HIPAA recordkeeping requirements, then securely deleted.
  • Account & Support Data: retained while your account is active, plus a five-year backup period unless you request earlier deletion.
  • Usage Logs & Analytics: retained for up to 24 months to support performance tuning, troubleshooting, and compliance, then aggregated or deleted.

Breach Notification: In the event of a data breach involving PHI or other sensitive data, we will notify affected clients and individuals as soon as reasonably practicable in compliance with HIPAA rules and applicable state breach notification laws.

5. Your Privacy Choices

• Access, Correction & Deletion:
  You may view, update, or delete your account/profile data at any time by logging into your Hyperscale dashboard or contacting privacy@hsys.ai. For PHI corrections or restrictions, contact your Hyperscale account manager or privacy@hsys.ai; we will coordinate with your organization’s HIPAA Privacy Officer.
• Marketing Opt-Out:
  To stop receiving promotional emails, click “unsubscribe” at the bottom of any marketing email or email privacy@hsys.ai with subject “Unsubscribe.”
• Cookies & Tracking Technologies:
  Most browsers allow you to block or delete cookies. Disabling cookies may limit functionality (e.g., staying logged in, some site features). To opt out of analytics tracking, install the opt-out browser add-on for the relevant analytics provider (e.g., Google Analytics).
• Californians (CCPA/CPRA):
  You have the right to request access to, deletion of, or portability of your personal information. To exercise these rights, email privacy@hsys.ai. We do not sell personal information.

6. Children’s Information

Our Services are not directed at children under 16. We do not knowingly collect personal information from minors. If you believe we inadvertently collected data from a minor, contact privacy@hsys.ai to request deletion.

7. Updates to This Privacy Notice

We may update this Notice to reflect changes in our practices or legal requirements. The “Effective Date” at the top indicates when this Notice was last revised. We will post any updated Notice on hsys.ai. If we make material changes, we will notify you (e.g., email) at least 30 days before they take effect.

8. Contact Us

For questions about this Privacy Notice or our data practices, please contact:

• Email: privacy@hsys.ai
• Mailing Address:
  Hyperscale Systems, Inc.
  1234 Innovation Way
  San Francisco, CA 94105

If you are a healthcare organization or Business Associate with HIPAA inquiries, please contact your Hyperscale account representative or privacy@hsys.ai.