The Carrier Operations Challenge
Hundreds of daily driver calls overwhelming dispatch teams.
Manual order entry and documentation consuming valuable time.
Driver frustration from long hold times and poor communication.
Lost revenue from unclaimed detention pay and inefficient fuel purchasing.
Core Solutions
Smart IVR
AI-powered phone system that handles driver calls 24/7. Automatically answers questions about loads, routes, equipment issues, and more by pulling real-time data from your TMS.
Order Entry Automation
AI agents process emails, calls, and shipper portals to automatically collect and enter orders, rate confirmations, invoices, POs, and BOLs directly into your TMS/ERP.
Fuel Optimization
Cut fuel costs by up to 20% with AI-powered routing to the cheapest in-network fuel stations along your drivers' routes. Real-time price comparison and intelligent recommendations.
What Smart IVR Handles
Drivers call in 24/7 and get instant answers. AI pulls real-time data from your TMS to handle:
Driver Check-in & Status Updates
- • Delivery confirmations and POD collection
- • Route updates and delay notifications
- • HOS status and available driving time
- • Enhanced DVIR information collection and follow-up questions
Equipment Issues & Support
- • Breakdown assistance and roadside service
- • Fault code interpretation and guidance
- • Maintenance appointment scheduling
- • Emergency contact and dispatch routing
Load Information & Safety
- • BOL numbers, reference numbers, and tarp requirements
- • Customer contact information and special instructions
- • Load securement procedure reminders and safety protocols
- • Detention time reporting and claims documentation
Information Retrieval & Compliance
- • Fuel card information and expense reporting guidance
- • Permit requirements and routing compliance information
- • Settlement status inquiries and documentation requests
- • Company policy lookups and procedure guidance
Additional Automation Capabilities
Beyond Smart IVR, we automate critical back-office workflows:
Detention Pay Claims
- • Automatic detection of detention time from driver logs
- • Automated documentation and claim submission
- • Capture all eligible compensation opportunities
- • Custom rules by customer and facility
RFP/RFQ Response Management
- • Prepare multi-lane RFP/RFQ responses automatically
- • Build competitive bids with pricing, volumes, and capacity
- • Eliminate hours of manual spreadsheet work
- • Fast turnaround on bid opportunities
Intelligent Appointment Scheduling
- • Book appointments via email, phone, or customer portals
- • AI selects preferred times based on driver activity patterns
- • Automatic coordination with dispatch and drivers
- • Proactive rescheduling for delays or changes
ROI for Carriers
Dispatch Labor Savings
40% reduction in dispatcher workload
$180K+/year
Reduced Equipment Downtime
Faster maintenance coordination and scheduling
$320K+/year
Driver Retention
Improved driver satisfaction and reduced turnover
$400K+/year
Fuel Optimization & Back-Office Automation
20% fuel savings + order entry + detention claims automation
$450K+/year
Total Annual Value
$1.35M+
Based on mid-size carrier operations (100-500 trucks).
How It Works: Real Driver Interaction
AI Agent:
"Hi Mike, I see you're calling from the delivery location for load ABC789. How can I help you today?"
Driver:
"I just arrived at the customer but they're asking for an order reference number. I don't have it."
AI Agent:
"I can see load ABC789 has order reference number ORD-2024-5678. The customer contact is Sarah Johnson at extension 205 if you need anything else. Your delivery window is confirmed until 5 PM."
AI pulls data from TMS, considers driver preferences, HOS, and location in real-time
Integrates with Your Existing Systems
Transportation Management
TMW Trimble
Fleet & Telematics
Geotab Verizon Connect
Communications
Twilio RingCentral
Don't see your system? We build custom integrations.
Fleet Operations Transformed
A six-week pilot saw Hyperscale reduce dispatch workload by 40% while handling 3,200 calls with zero hold time, generating $1.2M in annual operational savings.
Get a Demo
See how Hyperscale can transform your carrier operations.
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