The Carrier Operations Challenge
Hundreds of daily driver calls overwhelm dispatch teams and keep drivers on hold.
Safety and liabilty workflows are manual and time-consuming.
Inconsistent coaching from driver managers means drivers don't always get proactive support.
Lost revenue from idle assets stuck in maintentance or roadside, waiting for help.
Core Solutions
24/7 Responsive Support
- • AI-powered phone system that answers driver calls around the clock
- • Pulls real-time load, route, and equipment data from your TMS
- • Resolves issues immediately without dispatcher intervention
- • Improves truck and driver utilization
Proactive Driver Management
- • Wake-up calls so drivers don't stay idle
- • Breakdown triage and dispatch support to get trucks moving
- • Maintenance job updates so assets don't sit waiting
- • Load choice options to boost driver buy-in and retention
Risk & Compliance
- • Automate safety SOPs for legal and insurance compliance
- • Coaching after safety events like speeding or hard braking
- • Securement procedure reminders before loads
- • HOS guidance and help with core driver tools
Integrates with Your Existing Systems
Transportation Management
TMW Trimble
Fleet & Telematics
Geotab Verizon Connect
Communications
Twilio RingCentral
Don't see your system? We build custom integrations.
What Smart IVR Handles
Drivers call in 24/7 and get instant answers from your TMS.
Check-ins & Status
- • Delivery confirmations and POD collection
- • Route updates and delay notifications
- • HOS status and available drive time
Equipment & Support
- • Breakdown assistance and roadside service
- • Fault code interpretation and guidance
- • Maintenance appointment scheduling
Load Info & Safety
- • BOL numbers and reference lookups
- • Customer contacts and special instructions
- • Securement and safety protocol reminders
Compliance & Policy
- • Fuel card and expense information
- • Permit and routing requirements
- • Settlement status and documentation
Real Driver Interaction
AI Agent:
"Hi Mike, I see you're calling from Odessa for load ABC789. How can I help?"
Driver:
"I just arrived at the customer but they're asking for an order reference number."
AI Agent:
"The order reference number is ORD-2024-5678 which I just texted to you. The customer contact is Sarah Johnson at extension 205, and your delivery window is confirmed until 5 PM."
AI pulls data from TMS, considers driver preferences, HOS, and location in real-time
ROI for Carriers
Dispatch Labor Savings
40% reduction in dispatcher workload
$180K+/year
Reduced Equipment Downtime
Faster maintenance coordination and scheduling
$320K+/year
Driver Retention
Improved driver satisfaction and reduced turnover
$400K+/year
Total Annual Value
$1.35M+
Based on mid-size carrier operations (100-500 trucks).
Fleet Operations Transformed
A six-week pilot saw Hyperscale reduce dispatch workload by 40% while handling 3,200 calls with zero hold time, generating $1.2M in annual operational savings.
Get a Demo
See how Hyperscale can transform your carrier operations.
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