The Fleet Operations Challenge
Thousands of daily driver calls overwhelming dispatch teams.
Data scattered across FMIS, TMS, telematics, and more.
Costly downtime from inefficient maintenance coordination.
High driver turnover from poor communication experience.
Solutions
Smart IVR
Drivers call in, AI instantly recognizes them and pulls their current load, equipment status, and route from your systems.
Voice of the Driver
Synthesize operational insights directly from your team. Turn every driver interaction into actionable data for better decisions.
Automated Outreach
10x your outbound communication volume. Automated load updates, vendor reminders, and safety alerts that keep operations moving.
Deep System Integration
Transportation Management
- • Current load assignments
- • Driver manager routing
- • Dispatch queue status
- • Load documentation
Asset Management
- • Open work orders
- • Maintenance schedules
- • Fault code alerts
- • Vendor networks
Telematics & Safety
- • Real-time location
- • HOS clock status
- • DVIR issues
- • Safety events
Quantified ROI for Transportation & Logistics
Call Deflection Savings
High-volume operations × 35-45% deflection rate
$400K+/year
Reduced Downtime
Faster maintenance coordination
$450K+/year
Driver Retention
3-7% reduction in turnover costs
$600K+/year
Total Annual Value
$1.5M+
Based on large fleet operations with typical call volumes.
How It Works: Real Driver Interaction
AI Agent:
"Hi Mike, I see you're on load ABC789 heading to Dallas. How can I help you today?"
Driver:
"I'm having some engine trouble."
AI Agent:
"I can see there's an active fault code for unit 2847. Let me connect you directly to our maintenance team who can help with that issue."
AI pulls data from TMS, FMIS, and telematics systems in real-time
Get a Demo
See how HSYS can transform your fleet operations.
We respond within one business day. No spam, ever.