The Carrier Operations Challenge
Hundreds of daily driver calls overwhelming dispatch teams.
Maintenance coordination causes costly equipment downtime.
Driver frustration from long hold times and poor communication.
Crisis situations overwhelm dispatch, leaving routine calls unanswered.
Solutions for Carriers
Driver Support
Drivers call in, AI instantly recognizes them and pulls their current load, route status, and equipment data from your TMS.
Delivery Scheduling
Automatic appointment scheduling, delivery window coordination, and real-time updates to customers based on driver location and ETA.
Automated Load Planning
AI presents available load options to drivers when they call, considering their location, preferences, and equipment compatibility.
Common Use Cases
Driver Check-in & Status Updates
- • Delivery confirmations and POD collection
- • Route updates and delay notifications
- • HOS status and available driving time
- • Enhanced DVIR information collection and follow-up questions
Equipment Issues & Support
- • Breakdown assistance and roadside service
- • Fault code interpretation and guidance
- • Maintenance appointment scheduling
- • Emergency contact and dispatch routing
Load Information & Safety
- • BOL numbers, reference numbers, and tarp requirements
- • Customer contact information and special instructions
- • Load securement procedure reminders and safety protocols
- • Detention time reporting and claims documentation
Information Retrieval & Compliance
- • Fuel card information and expense reporting guidance
- • Permit requirements and routing compliance information
- • Settlement status inquiries and documentation requests
- • Company policy lookups and procedure guidance
ROI for Carriers
Dispatch Labor Savings
40% reduction in dispatcher workload
$180K+/year
Reduced Equipment Downtime
Faster maintenance coordination and scheduling
$320K+/year
Driver Retention
Improved driver satisfaction and reduced turnover
$400K+/year
Improved Load Utilization
Optimized load planning and reduced empty miles
$250K+/year
Total Annual Value
$1.15M+
Based on mid-size carrier operations (100-500 trucks).
How It Works: Real Driver Interaction
AI Agent:
"Hi Mike, I see you're calling from the delivery location for load ABC789. How can I help you today?"
Driver:
"I just arrived at the customer but they're asking for an order reference number. I don't have it."
AI Agent:
"I can see load ABC789 has order reference number ORD-2024-5678. The customer contact is Sarah Johnson at extension 205 if you need anything else. Your delivery window is confirmed until 5 PM."
AI pulls data from TMS, considers driver preferences, HOS, and location in real-time
Get a Demo
See how Hyperscale can transform your carrier operations.
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